Returns & Exchanges

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Returns Policy (Online Purchases Only)

We at Manchester Factory are confident you will be happy with your purchase, however if you require an exchange or refund then please read the following for more information:

We are happy to accept exchange or refund within 30 days of receipt of goods. Please note we will not refund for a change of mind. Please see  section – Refunds (In Store and Online).

With this return we ask that you complete the exchange/return form that was received with your goods, this information helps us process the return in a timely manner. If you did not receive the form please contact us and we can arrange one to be sent out via email to you. Once you have completed the exchange/return form please give us a call on (02) 9569 1115 so we can log the return on our system.

All unwanted items must be returned in their original condition, this means all packaging and labels must be attached.

You are responsible for the associated costs to return the goods back to us, we do recommend that you use the registered post option as Manchester Factory will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow up to 14 days for exchanges and refunds to be received and processed.

Postage charges on returns are not refundable.

Manchester Factory Online Store cannot exchange or refund items purchased in one of our physical Manchester Factory stores.

Exchanges (Online Purchases Only)

Manchester Factory are more than happy to exchange your goods. To ensure the exchange goes smoothly please contact us so that we can step you through the process and also make a log on our system of what you are returning to us for exchange.

1. Place and pay for a new order on the website to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.
2. Send back the items you are exchanging with the exchange/return form.
3. When we receive your returned items we will process a refund for them.

Due to OH&S Regulations items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets and Under blankets can’t be exchanged.

Exchanges (In Store)

Manchester Factory are more than happy to exchange your goods. Please ensure that the exchanged goods are in their original packaging and unused. When goods are exchanged please also ensure that you also have the original reciept.

We will not accept exchange if the original packaging is damaged, if the goods have been washed or used and if you can not present the original purchase reciept.

Due to OH&S Regulations items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets and Under blankets can’t be exchanged.

Refunds (In Store and Online)

Manchester Factory does not refund goods if you change your mind or don’t like the colour. However if there is a manufacture fault or the goods are damaged we will refund the purchase price of the goods excluding postage to the purchase payment method.

Faulty goods? 
Every order is inspected by our QA Department before it leaves our Warehouse, this is to ensure you receive product in good condition. If your product for some reason has become faulty due to a manufacturing fault then you need to contact us. Please note that Faulty goods should be returned within in 7 days.