If you need assistance, you can reach us via our Contact Service Form or by emailing speaktous@manchesterfactory.com.au. For all customer service inquiries, please use the contact form or email us directly.
Delivery Charges
- Australia & New Zealand: $11.95 flat rate for orders under $149.99.
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Free Shipping: Available for orders over $149.99 (for both Australia and New Zealand).
Please note that bulky items may incur additional shipping fees.
How long does shipping take?
We dispatch from multiple warehouses across Australia. Processing typically takes 24-48 hours, but may take longer during peak periods. Weekend orders are dispatched on Monday. For detailed shipping times, please review our Shipping Policy.
Where is my order?
Once your order has been dispatched, you’ll receive tracking information via email. If you haven’t received it, check your junk folder. For delayed parcels, contacting the courier directly often provides the fastest resolution.
Missing an item?
If an item from your order is missing, check your email for updates. Orders may be split and shipped separately from different warehouses. Each shipment will have its own tracking details. For further assistance, email us at speaktous@manchesterfactory.com.au.
