At Manchester Factory, we are an Australian business offering premium shipping services to Australia and New Zealand, along with global shipping for selected products. Please see the details of our shipping policy below:
PLEASE NOTE: Dispatch and shipping times will be impacted by the Christmas and NYE holidays due to warehouse closures & holidays. For full information about this please see our Christmas & Holiday Delivery information.
Australia & New Zealand Shipping
Delivery Regions
We currently ship to Australia and New Zealand. Pickup is not available.
Shipping Costs
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Australia:
- $12.95 for orders under $199.99
- Free shipping for orders over $199.99
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New Zealand:
- $12.95 for orders under $199.99
- Free shipping for orders over $199.99
Estimated Shipping Times
We dispatch orders from multiple warehouses across Australia, which may affect delivery times based on your location. The dispatch location is indicated on the product page, just under the "Add to Cart" button, and includes the processing time for each warehouse location.
Below are our estimated delivery times from the date of dispatch:
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Australia
- Sydney Metro: 1–2 business days
- NSW & VIC: 2–3 business days
- Regional NSW & VIC: 4–7 business days
- Adelaide: 2–3 business days (Regional: 4–7 business days)
- Queensland: 2–4 business days (Regional: 4–7 business days)
- Western Australia: 7–10 business days
- Tasmania: 4–8 business days
- Bulky Orders: 10–14 business days (WA: 21–28 business days)
-
New Zealand:
- Estimated delivery time: 12–14 business days
Order Processing
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Standard Processing: Most orders are processed within 24 hours on business days. However, for products dispatched from certain supplier warehouses, processing may take 2–3 business days. This will be indicated on the product page.
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Same-Day Dispatch for Sienna Living & Morgan & Reid Products:
- Orders for Sienna Living and Morgan & Reid products placed before 2:00 PM (AEST) will be dispatched on the same day for Australia and New Zealand.
- Same-day dispatch excludes public holidays.
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Weekend Orders: Orders placed from midday Friday to Sunday will be dispatched the following Monday.
Courier Information
We use Australia Post for deliveries, providing full tracking and peace of mind. For easy tracking, download the Australia Post app here.
Important Notes
- Delivery is not available on weekends or public holidays.
- Missed deliveries due to incorrect addresses may incur a re-shipping fee.
International Shipping
We are proud to now offer global shipping for select products from our brands, Morgan & Reid and Sienna Living.
Delivery Regions
We currently ship internationally to the following countries:
- Asia-Pacific: Japan, South Korea, Indonesia, Malaysia, Thailand, Singapore, Vietnam, Philippines, Hong Kong
- North America: United States, Canada
- Europe: Sweden, Italy, Spain, Ireland, United Kingdom, Germany, Switzerland, Netherlands, France, Norway, Czech Republic, Denmark, Poland, Slovakia, Portugal, Austria, Finland, Hungary, Belgium, Luxembourg, Greece, Cyprus
- Middle East: United Arab Emirates
Shipping Costs
- Free international shipping for eligible Morgan & Reid and Sienna Living products.
- Customers are responsible for all customs duties, taxes, or fees applied by their country.
Estimated Shipping Times
- Asia-Pacific: 7–14 business days
- North America: 10–15 business days
- Europe: 10–20 business days
- Middle East: 12–18 business days
Missing Stock or Delivery Issues
If there are any issues with your order, such as missing items, delivery delays, or damaged parcels, please notify us within 7 business days of receiving your order by emailing speaktous@manchesterfactory.com.au. Include your order number, a description of the issue, and photos if applicable.
Failure to notify us within this timeframe means we may be unable to resolve your issue.
Pre-Orders
If your order includes a pre-order item:
- Your entire order will ship together once the pre-order item is available. To receive in-stock items earlier, please place a separate order.
- Dispatch dates are estimates and may change due to stock shortages or shipping delays. We will notify you of any changes.
- Pre-order cancellations will be refunded as store credit only.
Order Cancellations & Address Changes
- To cancel an order or update your address, email speaktous@manchesterfactory.com.au with the subject "Urgent Cancellation" or "Urgent Address Change."
- Requests must be submitted by midnight on the day the order is placed. Once an order has been dispatched, it cannot be cancelled or amended.