FAQs

Are you an Australian company?

Yes, we are a proud Australian family-owned business that has been operating for over 20 years. Learn more about our journey on our Who We Are page.

Where are you located?

We are now an online-only business, based in Sydney. All orders are fulfilled through our Australian warehouses.

What are your delivery charges?

We deliver across Australia and New Zealand. Shipping is $11.95, with free shipping on orders over $149.99. Bulky items and brand partner items may incur additional fees. For more details, visit our Shipping & Delivery page.

I’m having trouble using my discount code. What can I do?

Ensure your code is valid, hasn’t expired, and isn’t being combined with other discounts. If you still face issues, contact us at speaktous@manchesterfactory.com.au.

Do you accept change of mind returns for online orders?

Yes, we accept returns within 30 days. Items must be in original condition. Refunds may incur a $12 restocking fee. Some products, such as pillows and quilts, cannot be returned for hygiene reasons. See our full Returns & Exchanges policy.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, PayPal, Afterpay, Zippay, Klarna, Openpay, Latitude Pay, and Humm.

Where do you ship from?

We ship from our Australian warehouses, with some products fulfilled by brand partners and shipped from their locations.

How long does shipping take?

Orders are processed within 24-48 hours. Delivery times vary depending on location. Check our Shipping Times for more details.

Where is my order?

Tracking details will be sent via email. If you don’t receive them, check your junk folder or contact us if needed. For missing or delayed parcels, contact the courier directly.

My order arrived, but it’s missing an item.

Check your emails for tracking updates. Some orders may ship in multiple parcels. If you still have issues, email us at speaktous@manchesterfactory.com.au.

Are your products available in-store?

No, we are now an online-only business, and all products are available exclusively on our website.

How do I get notified about out-of-stock items?

Click "Notify when available" on the product page and sign up for alerts via email, phone, or Facebook Messenger.

Do you part-ship pre-orders and in-stock items?

No, we ship all items together once pre-order products are available. For more, see our Pre-Order Policy.

Are your products Australian-made?

While many of our products are made overseas, we stock some Australian-made items, including pillows and quilts. We ensure all products meet ethical and quality standards. See more on our About Us page.

Do you sell non-down quilt options?

Yes, we offer wool, microfibre, bamboo, and cotton quilts. Browse our collection here.